Cover of: The Nordstrom Way to Customer Service Excellence | Robert Spector

The Nordstrom Way to Customer Service Excellence

A Handbook For Implementing Great Service in Your Organization
  • 288 Pages
  • 1.92 MB
  • 7764 Downloads
  • English
by
Wiley
The Physical Object
ID Numbers
Open LibraryOL7620299M
ISBN 100471702862
ISBN 139780471702863

The Nordstrom Way to Customer Service Excellence, Second Edition explains what every business can learn from the world's most respected customer service–driven company. This handbook includes a wealth of new resources for managers and trainers, including assessment tools, exercises for improving teamwork and morale, and the secrets of Nordstrom's Cited by: 1.

The Nordstrom Way to Customer Service Excellence, Second Edition explains what every business can learn from the world's most respected customer service–driven company.

This handbook includes a wealth of new resources for managers and trainers, including assessment tools, exercises for improving teamwork and morale, and the secrets of Nordstrom's top /5(51). The book presents in a readable and pleasant way the principles of the values-based success in customer service and retail excellence of Nordström.

Lessons for everyone in service business and especially in retail/5(28). The nordstrom way to customer service, second edition explains what every business can learn from the world's most famous customer-service-driven company.

Read more Read less click to open popover/5(2). The Nordstrom Way by Robert Spector and Patrick McCarthy is a book written by two previous employees about their experience with Nordstrom and how it relates to their experiences with the customers who chose to, not only shop, but return to the stores because of the outstanding service received from the employees/5.

QUICK SUMMARY: The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry is about how Nordstrom set the standard for customer service in their industry by using their own customer-minded principles.

This handbook provides valuable insights to help businesses and organizations create a customer driven culture and atmosphere, along with the tools they need to provide “Nordstrom-like” service.

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"Top Ten Business Books For " - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service. In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service/5.

"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, by:   The Nordstrom Way to Customer Service Excellence by Robert Spector is a book about great customer service.

And if you are interested in learning about customer service, and looking for good examples, this book delivers. Service orientation is one of the 10 skills needed for future skills. If you’re interested in. The Nordstrom Way To Customer Service Excellence 1. Gary McNeilVice President of Marketing The Nordstrom Way toParature Customer ServiceRobert SpectorInternational Best Selling ExcellenceAuthor and Trainer 2.

― Robert Spector, The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry “Nordstrom believes that great service begins with showing courtesy to everyone—customers, employees, and vendors.”Cited by: 1.

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture: Spector, Robert, Reeves, breAnne O.: Books - /5(25). The Nordstrom Way isn’t a book about great instances of customer service, nor is it a guide to running businesses.

It is a handbook to create a corporate culture that encourages, motivates, and drives every stakeholder involved to deliver exceptional customer experience. The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization by Robert Spector.

First published inThe Nordstrom Way is a classic guide to great customer service. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers.

More businesses should follow Nordstroms example. —Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry.

Nordstrom is one of only five companies to make Fortunes best. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers.

More businesses should follow Nordstrom's example.

Details The Nordstrom Way to Customer Service Excellence PDF

—Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to.

"Top Ten Business Books For " - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

And now we have the completely new “The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture,” co-written with Spector’s business partner breAnne O.

Reeves, with a foreword written by Howard Behar, retired President of Starbucks North America and Starbucks International. The name Nordstrom is synonymous with excellent customer service.

Robert Spector and Breanne O. Reeves highlight what the Nordstrom department store chain does differently from its competitors to maintain its trademark reputation.

This inside look is fascinating reading for anyone interested in the retail industry.7/10(). 5 lessons every business can learn from the customer service of Seattle-based customer experience and retailing legend Nordstrom. The Nordstrom Way to Customer Service Excellence, Second Edition explains what every business can learn from the world′s most respected customer service–driven company.

This handbook includes a wealth of new resources for managers and trainers, including assessment tools, exercises for improving teamwork and morale, and the secrets of /5(46).

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry is about how Nordstrom set the standard for customer service. They used their own beliefs on how they thought customer service should be.

Buy The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization by Spector, Robert, McCarthy, Patrick D. (ISBN: ) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders/5(15).

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's exampleHoward Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry.

Nordstrom is one of only five companies to make Fortune's "best. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom’s example. —Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry.

Nordstrom is one of only five companies to. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization: Includes Training Activities and Resources Robert Spector The business community has long known that there were lessons to be learned from Nordstrom's customer service, but until now, it was impossible to obtain any reliable.

Appendix Nordstrom Heroics: Inspirational Tales of Teamwork and Legendary Customer Service. Notes. Index. (source: Nielsen Book Data) Summary First published inThe Nordstrom Way is a classic guide to great customer service.

This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your.

Description The Nordstrom Way to Customer Service Excellence EPUB

Robert Spector: The Nordstrom Way He is recognized globally as the ultimate authority on customer experience and The Nordstrom Way. To book Motivational Humorist, Customer Service.

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. —Howard Schultz, Chairman, - Selection from The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "nordstrom" of Your Industry, Second Edition [Book].

There's even an entire book dedicated to distilling their unique formula, rightfully titled, "The Nordstrom Way to Customer Service Excellence," along with several articles in top tier business publications trying to do the : Humayun Khan. The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture Robert Spector, breAnne O.

Reeves The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service.Nordstrom's culture encourages entrepreneurial motivated men and women to make the extra effort to give customer service that is unrivalled in American the end of each of the eight chapters is a useful Keys To Success section which summarises the key principles of Nordstrom success discussed in the Spector is a Cited by: The Nordstrom Way to Customer Service Excellence, Second Edition explains what every business can learn from the world′s most respected customer service–driven company.

This handbook includes a wealth of new resources for managers and trainers, including assessment tools, exercises for improving teamwork and morale, and the secrets of /5(46).